TAG Heuer Men's CAF1010.BA0821 Aquaracer Chronotimer Analog-Digital Watch

 (14 customer reviews)

I bought this watch for my husband. He loved the watch, it looked great and had all the features he wanted. However, the analog and digital displays lost synchrony several times withing the first 30 days. It appeared from the instruction manual that the battery was fine so we sought to have the watch looked at. The Amazon 3rd party warranty was useless per them as it had not yet been 30 days since buying the item. So we tried to return it to Amazon for a refund. That process took since the end of May until the middle of July 2009 to complete. It took at least 60 hours on the phone, many reassurances that the watch could be returned, followed by many denials, and then finally a refund, minus a $200+ restocking fee. All the while it is impossible to talk with someone who can do anything about the process. The Jewelry department it separate and you cannot talk with them directly. There was a lot of run around and and frustration. After many more hours and several incorrect...Read more

I was reluctant at first to order an expensive item from amazon not knowing if it was authentic. Sure enough it is genuine with original packaging, manual and Tag Heuer serial numbers. The only thing missing is the Tag Heuer 2 year warranty, which amazon provided their own 2 year warranty that blankets Tag's version, but only for US purchases. This is due to Amazon not being an authorized Tag Heuer dealer. You get the same watch if you were to purchase it at your local Tag Heuer authorized jeweler, but with the $2300.00 price tag, which retails for approx. $2800.00, less the world wide 2 year warranty from Tag Heuer. Fine with me, I saved a whopping 62% off the retail!! It looks great, has a heavy-solid feel to it, quality built, it combines analog with digital features (water resistant up to 984 ft, alarm, dual time zone, calendar, timer, chronometer, military time, diary alarm, date and option to save battery mode. I'm very pleased with my purchase. They provided free 2-4...Read more

I am very frustrated that I received this watch and the hour hand is totally misaligned. For example... when it is noon, the minute hand points to "12" position while hour hand is situated between "12" and "1". The situation repeats itself for any of the other positions. I checked the manual and Internet but was unable to figure out how to fix it. Also, please be aware that such items as an expensive Tag Heuer acquired from Amazon do not come with the International Card warranty so you cannot take it for repair in one of the authorized dealers. After all, I believe that Amazon should make it very clear that the watches they sell do not carry manufactures warranty, but only Amazon warranty.